Frequently Asked Questions (FAQS)

thebiteback Store at 2 Centre Street, Glenboig, Coatbridge, ML5 2RY, United Kingdom

Established in 2020 by Jessica and Cloee

1. How can I contact FizzDeals Store for assistance?

You can reach us through various channels:

Email: For general inquiries, contact contact@thebiteback.com. For customer support, reach out to support@thebiteback.com.
Phone: Our customer service phone number is 1 9415882337.
In-Person: Visit our store at 2 Centre Street, Glenboig, Coatbridge, ML5 2RY, United Kingdom
2. Do you offer international shipping?

Currently, we only offer shipping within the United States. We do not provide international shipping at this time.

3. How long does it take to process and ship my order?

We typically process orders within 1-2 business days after they are placed. Shipping times may vary depending on your location and the chosen shipping method. You can find estimated delivery times in our Shipping Policy.

4. Can I return a product if I change my mind?

Yes, you can return a product within 30 days of the purchase date if it is in its original, unused condition. Please refer to our Return and Refund Policy for more details.

5. What payment methods do you accept?

We accept various payment methods, including major credit cards and digital payment options. You can find a list of accepted payment methods during the checkout process.

6. How do I track my order?

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your delivery status. If you have an account with us, you can also log in to view your order and tracking details.

7. What should I do if my order is lost or arrives damaged?

If your order is lost or arrives in a damaged condition, please contact us as soon as possible. We will assist you in resolving the issue. You can find more information in our Shipping Policy.

8. Do you have a physical store, or do you operate solely online?

We have a physical store located at 2 Centre Street, Glenboig, Coatbridge, ML5 2RY, United Kingdom. You can visit us in person during our operating hours.

9. Can I request product recommendations or assistance with product selection?

Absolutely! Our team is here to assist you in finding the right products that match your preferences and needs. Contact our customer support, and we'll be happy to provide recommendations and guidance.

10. Are the products you offer authentic and brand-certified?

Yes, we take great care to ensure the authenticity and quality of the brands and products we offer. We source our products from reputable suppliers and directly from the brands themselves.

11. How can I stay updated with the latest promotions and offers?

You can follow us on our social media platforms, including Facebook, Instagram, and Twitter, where we regularly post updates on promotions, new arrivals, and exclusive deals.

If you have additional questions or require further assistance not covered in our FAQs, please do not hesitate to contact us. We are here to provide the information and support you need for a fantastic shopping experience.